Great customer service! I received a follow-up email from my online inquiry in probably less than an hour. I was able to book an appointment the next day. They were good with text reminders and a phone call on the day of my appointment. I have two young, messy boys, and Kris was able to thoroughly clean our living room area, 5×7 rug, sofa, and loveseat. Everything looks brand new (much better than we expected). I would highly recommended them for their promptness, professionalism, and fair pricing.